The concrete list of what ships in each tier. If it's not on this sheet, it's an add-on. If it is on this sheet, it's in your quote.
Full spec doc mapping every slot → file → dimensions. Half-day shoot list for your videographer.
Drop-in img/video pattern. Preview toggle. Real content plugs in with zero code changes.
Admin credentials, update process, hosting instructions, first 30-day check-in scheduled.
Kyron's phone + email during engagement. No account managers. No support tickets.